Help Centre
Frequently asked questions
Quick answers to the things people ask most. Can't find what you're looking for? Get in touch.
Getting started
What is Biemo?
Biemo is an AI-powered learning platform built around the South African CAPS curriculum. Learners work through lessons and practice worksheets, earn XP and streaks, and can ask an AI tutor for step-by-step help whenever they get stuck.
Which grades and subjects are covered?
Content is aligned to the CAPS curriculum and grows over time. When you sign in you'll only see the grades, subjects and terms that apply to your profile. If something you expect is missing, let us know and we'll prioritise it.
How do I create an account?
Tap Get started and register with an email address and password. Learners under 13 need a parent or guardian to give consent during sign-up — this is a requirement under South Africa's POPIA law.
What does it cost?
You can start learning on a free plan. Premium content and features are available on a paid subscription. You'll always see the current price before you commit to anything, and there are no hidden charges.
Accounts & sign in
I forgot my password — what do I do?
On the sign-in page, tap “Forgot password?” (or go straight to Forgot password), enter your email, and we'll send a secure link to choose a new one. The link expires in 30 minutes. Still stuck? Contact support.
Can a parent follow their child's progress?
Yes. A parent account can be linked to a learner so you can see lessons completed, scores and streaks. With the child's account consented and linked, progress appears on the parent dashboard.
How do I delete my account?
You can delete your account yourself from your account settings. Deletion is permanent and removes your personal information — see our Privacy Policy for exactly what is removed and the retention timeline.
The AI tutor
How does the AI tutor work?
When you ask for help, the tutor uses the lesson or question you're working on as context and explains the concept step-by-step — it's designed to guide you to the answer, not just hand it over.
Is the AI always right?
The tutor is very capable but, like any AI, it can occasionally make a mistake. Treat its explanations as a helpful guide and check your working. If you spot something that looks wrong, tell us so we can improve it.
Are my conversations with the tutor private?
Yes. Your tutor conversations are tied to your account and are not shared with other users, and they are not used to train AI models. See our Privacy Policy for the full detail.
Privacy & safety
How is my child's data protected?
We collect only the minimum data needed to run the service, store it on encrypted Microsoft Azure infrastructure, and never use children's data for advertising. We comply with POPIA, including verifiable parental consent for younger learners.
Do you sell my information?
No. We never sell your personal information to third parties.
What are my rights under POPIA?
You can access, correct or delete the personal information we hold about you, object to processing, and lodge a complaint with the Information Regulator. Our Privacy Policy explains how to exercise each right.
Billing & support
How are payments handled?
Payments are processed by PayFast, a PCI-DSS compliant payment provider. We never see or store your card or banking details — only your subscription status.
How do I cancel my subscription?
You can manage your subscription from your account settings. If you run into trouble, contact support and we'll sort it out.
How do I get help with something not listed here?
Head to our Contact page and send us a message. It lands directly in our support inbox and we'll get back to you by email.