Terms of Service — Biemo

1. Acceptance of terms

By creating an account or using Biemo (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. These terms apply to all users including learners, parents, and administrators.

2. Description of service

Biemo is an AI-powered educational platform aligned to the South African CAPS curriculum. We provide lessons, practice quizzes, AI tutoring, and progress tracking for learners in Grades 4–12.

3. Accounts and registration

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials. You may not share your account with others or create accounts on behalf of third parties without their consent.

Biemo is used by children. Under South Africa's Protection of Personal Information Act (POPIA), a child is a person under 18, and a child's personal information may only be processed with the consent of a competent person (a parent or legal guardian). Parent/guardian accounts are the account owner: the parent creates and manages each child's learner profile, and children sign in with a username and PIN set by the parent. By creating a child's profile, you confirm that you are the child's parent or legal guardian and you consent to us processing that child's information as described in our Privacy Policy.

4. Subscriptions and payments

Biemo offers a Free plan and a paid Pro plan. Pro is billed per child — either monthly (R49 per child / month) or yearly — and can cover more than one child. New Pro subscriptions include a 14-day free trial: you add a payment method up front but are not charged during the trial. Unless you cancel before the trial ends, your subscription starts automatically, your card is charged the applicable amount, and it then renews automatically each billing period (monthly or yearly).

Payments are processed securely via PayFast — we never see or store your card details. All prices are in South African Rand (ZAR) and include any applicable VAT. You may cancel at any time from your account; access continues until the end of the current paid period. See our Refund & Cancellation Policy for full details. We may change pricing with at least 30 days' notice.

5. Acceptable use

You agree not to:

Use the Service for any unlawful purpose
Attempt to gain unauthorised access to any part of the platform
Upload harmful, offensive, or misleading content
Reproduce or redistribute our content without written permission
Interfere with the operation of the platform or other users' experience

6. Intellectual property

All content on the Service — including lessons, quizzes, AI-generated explanations, and platform design — is owned by or licensed to Biemo. You may use this content solely for personal, non-commercial learning purposes.

7. AI-generated content

Biemo uses AI models to generate explanations, hints, and learning recommendations. While we work to ensure accuracy and alignment with the CAPS curriculum, AI-generated content may occasionally contain errors. It is not a substitute for qualified teaching. Parents and learners should use their judgement when relying on AI-generated explanations.

8. Limitation of liability

Biemo is provided “as is”. We do not guarantee that the Service will be uninterrupted, error-free, or that outcomes such as improved grades will result from use of the platform. To the maximum extent permitted by South African law, we are not liable for indirect or consequential losses arising from use of the Service.

9. Termination

We may suspend or terminate your account if you breach these terms or if we have reasonable grounds to believe your use of the Service harms other users or the platform. You may delete your account at any time from your settings.

10. Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa.

11. Contact

Questions about these terms? Email us at support@biemo.ai.